If you would like to find out more about Crescent Lodge Dental Practice Clapham SW4, we look forward to hearing from you. You can call us on 020 7622 5333, email us at firstname.lastname@example.org or pop in to speak to a member of our lovely team. Alternatively, please feel free to fill in the form. All information is kept in the strictest confidence.
We offer convenient opening hours and always aim to see patients in pain on the same day. If your emergency is out of surgery hours and you can’t contact your practitioner, please call Urgent Care Services on 111.
We are based in the heart of Clapham in southwest London. Getting here is easy. We are just a 1-2 minutes’ walk away from Clapham Common tube station. There is limited pay and display parking available locally. The Northern Line tube is a three minute walk away and the East London Line at Clapham High Street is about 10 -15 minutes away.
Please respect our appointment system. If you need to cancel an appointment please let us know at least 24 hours in advance so that we can re-allocate the time. Failure to do this could result in a fee being charged.
Due to restrictions of our listed building we have limited accessibility for disabled patients. Please call before your appointment and we will do all we can to ensure we meet your needs.
Patient complaints policy
It is our aim to always have satisfied patients, to meet your expectations of care and service and to resolve any complaints as efficiently, effectively and politely as possible. We take complaints very seriously, we investigate them in a full and fair way and take great care to protect your confidentiality. We learn from complaints to improve our care and service. We will never discriminate against patients who have made a complaint.
If you are not entirely satisfied with any aspect of our care or service please let us know as soon as possible to allow us to address your concerns promptly.
Magda Telfer is the Complaints Manager and will be your personal contact to assist you with any complaints. If your verbal complaint is not resolved to your satisfaction within 24 hours or if you complain in writing, the Complaints Manager will acknowledge it in writing within 3 working days and will aim to provide a full response in writing as soon as practical.
If the Complaints Manager is unavailable, we will take brief details about the complaint and will arrange for a meeting when the person is next available. We will keep comprehensive and confidential records of your complaint, which will be stored securely and only be accessible only by those who need to know about your complaint.
If the complaint investigation takes longer than anticipated the Complaints Manager will keep you informed of the reason for the delay, the progress of the investigation and the proposed date it will be completed.
When the investigation has been completed, you will be informed of its outcome in writing and invited to a meeting to discuss the results and any practical solutions that we can offer to you. These solutions could include replacing treatment, refunding fees paid, referring you for specialist treatments or other solutions that meet your needs and resolve the compliant.
We regularly analyse patient complaints to learn from them and to improve our services. That’s why we always welcome your feedback, comments, suggestions and complaints. If you are dissatisfied with our response to a complaint you can take it further, please see the contacts below.
For private dental treatment you can contact the GDC private dental complaints service within 12 months of the treatment or within 12 months of becoming aware of the issue by calling 020 8253 0800 or visiting www.dentalcomplaints.org.uk
You can also contact The Care Quality Commission (CQC) who regulates private and NHS dental care services in England. They can take action against a service provider that is not meeting their standards.
The General Dental Council is responsible for regulating all dental professionals. You can complain using their online form at www.gdc-uk.org contact them on email@example.com or by calling 020 7167 6000.